Help Desk Software

A help desk is an information service that is primarily responsible for supporting users of hardware and software, but also to requests from customers in other service areas.

The Help can be carried over traditional telephone service, but also with the help of technical equipment and software (remote maintenance, live support system).

In particular trouble ticket systems, the requests are managed. On the one hand, used by all customer service staff on the service and error history are examined and supported by other error analyzes, the development of products or services are.

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